At Andromeda Archive, realizing the importance of communication, we value all the inquiries and feedback we receive from our users. Keeping your convenience in mind, we've developed multiple ways to get in touch with our team. If you have any queries, suggestions, or concerns related to our offerings, feel free to reach out to us.
## Customer Support Email
\If reading the FAQs section or documentation doesn't resolve your issues, you can share your concerns via our customer support email. Drop us a line at [[email protected]] and a member from our support team will be ready to assist you. While we strive to respond immediately, you can expect a reply within 24 to 48 hours.
## Contact Form
In case email doesn't work for you, when navigating our website, you'll find a contact form on this page. Filling this form with your basic contact details, including your name, email, subject, and the message itself will also initiate the same process as sending us an email.
We respect your privacy and the contact information you provide is only used to reply to your query. Your information will not be used for any further unsolicited contact.
## Operational Hours
We commit ourselves to offer round-the-clock services to our users worldwide. That's why our business operational hours work around the clock, 7 days a week. While keeping services available 24/7, the highly-responsive team ensures that every client receives an immediate response whenever they reach out to us.
## Response Times
We understand the value of your time and ensuring your satisfaction is our top priority. Our response time is structured with the same on our mind.
- Queries sent via Email are typically responded to within 24-48 hours.
- The Contact Form submission gets acknowledged with a pre-formatted automated response immediately, with our team getting back within 24-48 hours.
Our dedicated support team is always available for catalysing a quick and effective resolution to your queries. Thank you for being a part of Andromeda Archive!
Please note that spam, trolling, or any forms of abusive communication will not be tolerated and will result in the immediate termination of communication channels.